Thank you for coming here to learn more about our
backup service. I respect your time so I am going to get directly to the
important points of the service. This page is a summary of the website. In the 15 years IST has been in the computer
support business, I can tell you that the most neglected and least
understood feature of a computer system or network is the backup. No
matter how well it is set up and no matter what kind of plan is in place,
invariably it ends up not working when it is needed the most. It is NOT a
technical problem! It's an administrative one! Our service
takes the administrative (and technical) burden off of you and places it
with us. The frame to
the right illustrates but a few types of files that may be valuable to
you. Imagine if these files were lost. Below are the key things to know
about our service presented in the approximate order of implementation:
Our office must first be called to open an account and obtain a username
A small program
is installed on
one or more of your computers. The program sends a selection of
your files through the Internet to our servers each evening. The files are compacted and encrypted using
448-bit encryption before leaving your network.
files are stored encrypted on our servers and are unreadable to anyone
but the key holder (you).
The service is designed to
backup the most valuable 1-10 GB of your data. Only the files your business could not do without should backed
The data is safe. We use a
commercially available product that is specifically designed to do
backup over the internet. The product uses an
encryption stronger than that used by the Government and is compliant
with the stringent HIPAA requirements of the health industry.
Your data is stored on state-of-the-art multiple-redundant equipment.
Our servers are backed up several times daily and in addition to that,
your data is backed up in near real-time... 5 seconds after your data
is saved to our servers, another server backs it up file by file.
main thing that differentiates our service from others is the fact that
we monitor your backup on a daily basis. We watch for statistical trends
in your backup and alert you in the event we see something unusual.
pricing is based on how much storage your data occupies on our servers
and the number of separate computers being backed up.
The data is compressed, so our 1 GB plan can backup somewhere around 2 GB
of your data, for example. Pricing details are
can use our service free for two weeks. We do not need any information
other than the username and password you want to use and a phone number
in case we need to contact you.
Within a day or two, we can establish exactly how much data needs
to be backed up and try to resolve any PC or network issues you
Billing details will be worked out when
we know how much data we have to deal with. We can either bill you monthly, quarterly or
annually and can take a company check or credit card.
the event you need to cancel our service, we will retain your data
indefinitely unless we need to recover the space or you request for us
to purge it. If at a future date, you wish to recover your data, we
will bill you for the number of months since service cancellation at
the same rate as the plan at the time of cancellation plus any media
and delivery costs.
I hope you see the value in our service. Please note
that if online backup does not meet your needs, we can come up with an
alternate plan that best matches your requirements. Feel free to browse
the rest of our site, especially the frequently asked question section
HERE. As always, you can call me personally at
858-536-1115 to discuss details or special requirements.
Thank you very much for your time,
George Volakakis, President
What would happen if
you lost your:
QuickBooks or other
Outlook or Outlook Express
Favorites and Shortcuts
All your Word and Excel
Proposals and Presentations
The list goes on and on
Know that you are protected if:
Your Hard Drive Crashes
(this does happen!)
Your Computer is Stolen
A Virus or Worm Corrupts
You Accidentally Delete
A Disgruntled Employee